How Adaptive CTI works Adaptive CTI provides a link between your computer network and your telephone system. Each user's computer runs a small software application (pictured below), called the Adaptive Desktop, that knows which telephone extension is next to the computer. The Adaptive Desktop lets you control your telephone from your computer. You can dial, answer, hang up, hold and transfer calls at the click of a mouse. The Adaptive Desktop also reacts to what happens on ...
expand for more detail + How Adaptive CTI works
Adaptive CTI provides a link between your computer network and your telephone system. Each user's computer runs a small software application (pictured below), called the Adaptive Desktop, that knows which telephone extension is next to the computer.
The Adaptive Desktop lets you control your telephone from your computer. You can dial, answer, hang up, hold and transfer calls at the click of a mouse. The Adaptive Desktop also reacts to what happens on your telephone, so that your PC can run screen-pops when a call arrives at your extension.
The Adaptive Desktop also provides an easy to use dialog that enables you to see the status of other peoples' telephone extensions. You can also see lists of your last 100 inbound, outbound and missed telephone calls.
Benefits of Adaptive CTI
- Dialling automatically from your computer is faster and more accurate than manual dialling. Research has shown that up to 10% of manually dialled calls are misdialled!
- Seeing who is calling enables you to prioritise important calls and avoid timewasters. It also enables you to greet your customers by name, which increases customer service and satisfaction.
- Knowing which calls you missed means you can call back important customers - before they call your competitors.
- Knowing who is in, who is out and who is busy saves time and enables your call handlers to sound more professional.
- Screen-pops save up to 20 seconds per call and improve customer service by helping you to be better prepared to deal with calls.
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