Comvurgent xtension recorder - Digital / USB Call recording solution for Avaya (Definity / Index), LG, NEC, Nortel, Panasonic, Siemens, Samsung and Toshiba Phone Systems - The Comvurgent xtension recorder connects to the Digital System Telephone and records telephone calls to a PC via a USB interface.
Call Recorders for ISDN - The Adaptive CTI call recorders provide a competitive solution for call recording for ISDN2 and ISDN30 trunk lines. The Adaptive Call Recorder is connected betweeen the ISDN line and the PBX Telephone system and records all calls - all the telephone call recordings are then stored on a PC for easy archive storage and retrieval.
The most popular uses for telephone conversation recorders include:
- telesales / telemarketing training assessment and coaching - note taking / dictation - solving "who said what" disputes, or more formally.. - recording agreements - recording meetings (most of our products that can be used for recording telephone calls can also be used for - - recording meetings, some with an additional microphone) - recording instructions for greater speed and accuracy and detail - clarification of quantities and specifications - protection of staff from abusive / difficult customers - ideal for litigation purposes as recordings can be used in court (UK) - monitoring nuisance callers - monitoring customer service - monitoring staff performance - anti fraud - surveillance
Oak Provoice and provoice DX4 digital telephone call recording - Modular and flexible Windows based voice recorder. Ideal for Call Centre monitoring, quality and servce assurance, agent training, stock dealing, and telephone order applications.
Features
- Analogue or digital (BRI/PRI-ISDN) multi-channel Voice recording and logging - up to 256 ports per system - Unlimited multi-system expansion - Superior voice recording quality - Storage at 64, 36, 25, 18, 13 and 9 kbit/s - Encrypted and access secured voice file storage and playback - Fully configurable recording parameters - Automatic labelling of time, date, call duration dialled and identified telephone numbers - Built-in phone book with import faciity for your relational database - Local and/or LAN/WAN call playback and monitoring - Advanced user, application and security/access management - Automatic multiple hard disk content and capacity management - Extensive search, filter and storage marking capabilities - Call archiving option for voice recording, warehousing and archive management and retrieval - ProVoice API for customised client tools - Selective deletion by port, extension number, CLI or DDI - Real time call flagging - Extensive alarm features for fault tolerance using sound and e-mail - Extension capture via PABX SMDR integration
These call recorders sit in series with with any analogue extension or line (including ADSL enabled lines!) they will then automatically record all inbound and outbound calls to hard-drive in MP3 format. Calls can be saved to CD or DVD to be archived for future reference. Saved calls can be searched for by time, date, number dialed or incoming CLI. You can import your telephone book in CSV format received calls from regular clients will then have the callers name applied to the call record, this can also be used as an additional search criteria. Further more notes can be applied to any or all calls to further refine call searches. You can also export a phone book created in the CTI call recorders software in CSV format to share with other users.
Call Recording
