Proteus Office Call Management Software from CTI Group. The Proteus Office Call Logging and Call Management Software allows the user to view the statistics of inbound and outbound calls through the company telephone system, to help with effective time and resources management. Proteus Office provides a total call management solution for small and medium sized businesses. Customers using Proteus Office quickly improve the usage and cost efficiency of their communication system by allocating costs to departments and or people ...
expand for more detail + Proteus Office Call Management Software from CTI Group.
The Proteus Office Call Logging and Call Management Software allows the user to view the statistics of inbound and outbound calls through the company telephone system, to help with effective time and resources management.
Proteus Office provides a total call management solution for small and medium sized businesses. Customers using Proteus Office quickly improve the usage and cost efficiency of their communication system by allocating costs to departments and or people and analysing traffic and usage trends.
Customers can quickly achieve the reports they require using any of the 20 standard report views, together with Proteus’ comprehensive filtering, which is both fast and accurate, whilst being simple to use. Additionally, all Proteus’ reports can be auto-scheduled and delivered via email.
Proteus includes a real-time Call Monitor that provides instant notification of calls that meet user-defined criteria. For example, calls to a certain number, calls exceeding 30 minutes duration or calls not answered in 30 seconds.
Proteus Office is ideal for organisations with one telephone system, whether it be a traditional PBX or a VoIP telephony system.
By using Proteus Office call management software customers can:
- Identify fraudulent use or abuse of telephone systems
- Improve customer service by measuring call answering and call handling times
- Generate comprehensive billing and analysis reports for voice and fax usage
- Determine the optimum number of lines required
- Identify areas where employee productivity can be improved
- Monitor specific trends and events and raise alarms as appropriate
- Compare costs between carriers to determine the best carrier based on actual usage
- Analyse all calls in real-time, through a simple and intuitive graphical interface
- Export reports in Adobe PDF, Microsoft Excel, Microsoft Word, CSV and HTML formats
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